One.com Outage History

One.com experienced a control panel accessibility issue where the interface failed to load for some customers, affecting web app management capabilities. The incident lasted 1.2 hours while technicians investigated and identified the root cause. The issue was resolved with a fix that restored normal control panel functionality for all customers.

One.com experienced a 3.1-hour outage affecting File Manager access and WSB images/files for some customers. The incident impacted web apps, preventing users from accessing file management functionality and website builder images. The engineering team resolved the issue and fully restored File Manager access, with all systems verified as working normally.

One.com experienced a service disruption that prevented customers from creating new Exchange email accounts through their control panel for 2.4 hours. The issue affected existing customers attempting to set up additional Exchange accounts via the web interface. The problem was resolved and Exchange account creation functionality was fully restored.

One.com customers experienced issues accessing Website Analytics through their Control Panel for approximately 1.1 hours. The problem affected the web apps component of their service. The issue was fully resolved with all systems verified to be working normally again.

One.com's Website Builder experienced a major service incident lasting approximately 11 days, affecting customers with publishing problems, files and images failing to load in the editor, and general slowness when making edits. The issues were intermittent, allowing some users to successfully publish at certain times during the outage. The service was fully restored on March 13th after developers identified the root cause and implemented a fix.

One.com experienced a prolonged Exchange service incident lasting over 1,295 hours where customers could not create new Exchange accounts, reset passwords, upgrade tiers, change billing cycles, or remove accounts through the control panel. The issue affected all Exchange management functions while email sending and receiving remained operational throughout the incident. The service was eventually restored, allowing normal Exchange account management to resume.