Outage in OneTrust
IM-1078 - CMP Dashboard Data is Inaccurate
Resolved Minor
May 14, 2025 - Started 12 months ago
- Lasted 26 days
Incident Report
We’ve identified an issue within the Consent architecture that may cause your CMP dashboard to display incorrect data.
Starting with the 202504.1 release, a setting is now turned on by default for new collection points, including cookies. This causes the dashboard to display purposes that are not used in your template and mark them as "not given." As a result, you may see extra, irrelevant purposes appearing in your dashboard and reports.
Our engineering teams are investigating, and further updates will be provided as soon as possible.
Components affected
OneTrust APP: Admin Portal OneTrust APP-AE: Admin Portal OneTrust APP-APAC: Admin Portal OneTrust APP-AU: Admin Portal OneTrust APP-BR: Admin Portal OneTrust APP-CA: Admin Portal OneTrust APP-CH: Admin Portal OneTrust APP-DE: Admin Portal OneTrust APP-EU: Admin Portal OneTrust APP-FR: Admin Portal OneTrust APP-HC: Admin Portal OneTrust APP-IN: Admin Portal OneTrust APP-JP: Admin Portal OneTrust APP-UK: Admin PortalTrusted by 1,000+ teams
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