Outage in OneTrust
[IM-1110] Unable to view or upload attachments within Data Mapping
Resolved Minor
June 11, 2025 - Started 11 months ago
- Lasted 5 days
Incident Report
We’ve identified an issue where a limited subset of users are unable to view or upload attachments within the Data Mapping module. Impact is limited to users accessing the service on any environment on a 202505.2.x build. We’ve identified that the issue is caused by a misconfiguration within the service. We’re preparing a fix to be applied to the affected environments. The time to test and then deploy this fix is anticipated to take approximately 48 hours. We'll provide an update at the next milestone.
Components affected
OneTrust APP-APAC: Admin Portal OneTrust APP-AU: Admin Portal OneTrust APP-BR: Admin Portal OneTrust APP-CA: Admin Portal OneTrust APP-DE: Admin Portal OneTrust APP-FR: Admin Portal OneTrust APP-HC: Admin Portal OneTrust APP-IN: Admin Portal OneTrust APP-JP: Admin Portal OneTrust APP-UK: Admin Portal OneTrust UAT: Admin Portal OneTrust UAT-DE: Admin Portal OneTrust UAT-HC: Admin PortalTrusted by 1,000+ teams
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