Outage in OneTrust

IM-1281 -App-Prod - Lag

Resolved Minor
October 16, 2025 - Started about 2 months ago - Lasted about 3 hours

Incident Report

We are currently observing a delay of approximately 7–8 hours for Insights DSAR Dashboards and Reports within the App-Prod environment. To address this, we have scaled up the infrastructure to enhance processing speed and are planning configuration changes to prevent recurrence. Updates will be provided upon milestone.

Components affected
OneTrust APP: Admin Portal OneTrust APP: Consent Receipts OneTrust APP: Data Subject Portal OneTrust APP-AE: Admin Portal OneTrust APP-AE: Privacy Portal OneTrust APP-APAC: Admin Portal OneTrust APP-APAC: Consent Receipts OneTrust APP-APAC: Data Subject Portal OneTrust APP-AU: Admin Portal OneTrust APP-AU: Consent Receipts OneTrust APP-AU: Data Subject Portal OneTrust APP-BR: Admin Portal OneTrust APP-BR: Consent Receipts OneTrust APP-BR: Data Subject Portal OneTrust APP-CA: Admin Portal OneTrust APP-CA: Consent Receipt OneTrust APP-CA: Privacy Portal OneTrust APP-CH: Admin Portal OneTrust APP-CH: Consent Receipt OneTrust APP-CH: Privacy Portal OneTrust APP-DE: Admin Portal OneTrust APP-DE: Consent Receipts OneTrust APP-DE: Data Subject Portal OneTrust APP-EU: Admin Portal OneTrust APP-EU: Consent Receipts OneTrust APP-EU: Data Subject Portal OneTrust APP-FR: Admin Portal OneTrust APP-FR: Consent Receipt OneTrust APP-FR: Data Subject Portal OneTrust APP-HC: Admin Portal OneTrust APP-HC: Consent Receipt OneTrust APP-HC: DSAR Webform Integration OneTrust APP-IN: Admin Portal OneTrust APP-IN: Consent Receipt OneTrust APP-IN: Data Subject Portal OneTrust APP-JP: Admin Portal OneTrust APP-JP: Consent Receipt OneTrust APP-JP: Privacy Portal OneTrust APP-UK: Admin Portal OneTrust APP-UK: Consent Receipts OneTrust APP-UK: Data Subject Portal

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Latest OneTrust outages

IM-1343 - Total Outage to OneTrust Services - 9 days ago
IM-1296 - APP- DSAR Data Sync Lag - about 2 months ago
IM-1289 - Privacy Management, DSAR Subtasks are not generated - about 2 months ago
IM-1285 - AWS US East Outage - about 2 months ago
IM-1281 - Insights DSAR Dashboards and Reports Delays - about 2 months ago

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