Outage in OneTrust

IM-1350 - My.OneTrust.com website is intermittent

Resolved Minor
December 15, 2025 - Started 27 days ago - Lasted about 2 hours

Incident Report

We are currently investigating an issue where the My.OneTrust.com website is intermittently unavailable. Customers may encounter an error message stating “This site cannot be accessed” when attempting to load the site.

Impact

Customers may be unable to:

  • Create or manage support cases

  • View system status updates

  • Access product documentation

  • Access knowledge articles

Components affected
OneTrust APP: Admin Portal OneTrust APP-AE: Admin Portal OneTrust APP-APAC: Admin Portal OneTrust APP-AU: Admin Portal OneTrust APP-BR: Admin Portal OneTrust APP-CH: Admin Portal OneTrust APP-DE: Admin Portal OneTrust APP-EU: Admin Portal OneTrust APP-FR: Admin Portal OneTrust APP-HC: Admin Portal OneTrust APP-IN: Admin Portal OneTrust APP-JP: Admin Portal OneTrust APP-UK: Admin Portal OneTrust UAT: Admin Portal OneTrust UAT-DE: Admin Portal

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Latest OneTrust outages

IM-1359 - Inventory Service Delays (APP Environment) - 25 days ago
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IM-1289 - Privacy Management, DSAR Subtasks are not generated - 3 months ago
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