Outage in OneTrust
IM-1350 - My.OneTrust.com website is intermittent
Resolved Minor
December 15, 2025 - Started 5 months ago
- Lasted about 2 hours
Incident Report
We are currently investigating an issue where the My.OneTrust.com website is intermittently unavailable. Customers may encounter an error message stating “This site cannot be accessed” when attempting to load the site.
Impact
Customers may be unable to:
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Create or manage support cases
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View system status updates
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Access product documentation
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Access knowledge articles
Components affected
OneTrust APP: Admin Portal OneTrust APP-AE: Admin Portal OneTrust APP-APAC: Admin Portal OneTrust APP-AU: Admin Portal OneTrust APP-BR: Admin Portal OneTrust APP-CH: Admin Portal OneTrust APP-DE: Admin Portal OneTrust APP-EU: Admin Portal OneTrust APP-FR: Admin Portal OneTrust APP-HC: Admin Portal OneTrust APP-IN: Admin Portal OneTrust APP-JP: Admin Portal OneTrust APP-UK: Admin Portal OneTrust UAT: Admin Portal OneTrust UAT-DE: Admin PortalTrusted by 1,000+ teams
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