Outage in OneTrust
IM-1380 - APP-PROD- Insights Data Mapping Data Lag
Resolved Minor
January 20, 2026 - Started 24 days ago
- Lasted about 21 hours
Incident Report
Our engineering teams are investigating a lag of approximately 80K vendor events being published to Insights on APP-PROD. Our teams are actively monitoring the situation and working to ensure data synchronization resumes as expected.
Impact to Customer:
- Dashboards and reports may display stale or incomplete data.
- Data could be up to 24 hours old until the backlog clears.
- No customer action required; catch-up may take up to one day.
Components affected
OneTrust APP: Data Subject PortalNeed to monitor OneTrust outages?
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Latest OneTrust outages
IM-1359 - Inventory Service Delays (APP Environment) - about 2 months ago
IM-1350 - My.OneTrust.com website is intermittent - 2 months ago
IM-1343 - Total Outage to OneTrust Services - 2 months ago
IM-1296 - APP- DSAR Data Sync Lag - 4 months ago
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