Outage in OneTrust
IM-1380 - APP-PROD- Insights Data Mapping Data Lag
Resolved Minor
January 20, 2026 - Started 3 months ago
- Lasted about 21 hours
Incident Report
Our engineering teams are investigating a lag of approximately 80K vendor events being published to Insights on APP-PROD. Our teams are actively monitoring the situation and working to ensure data synchronization resumes as expected.
Impact to Customer:
- Dashboards and reports may display stale or incomplete data.
- Data could be up to 24 hours old until the backlog clears.
- No customer action required; catch-up may take up to one day.
Components affected
OneTrust APP: Data Subject PortalTrusted by 1,000+ teams
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