Outage in Onfido
Check processing delays
Resolved Minor
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Outage Details
We are currently experiencing issues with processing of checks that require manual review which are affecting their turn-around-time. The team has identified the issue and is working to fix it.
Components affected
Onfido Facial Similarity Onfido Facial Similarity Onfido Document Verification Onfido Document Verification Onfido Facial Similarity Onfido Right To Work Onfido Document VerificationLatest Updates ( sorted recent to last )
MONITORING
over 3 years ago - at 04/13/2022 07:33PM
We have fixed the underlying issue and the team is now working to process all checks in the current backlog.
IDENTIFIED
over 3 years ago - at 04/13/2022 07:23PM
The team is still working to fix this issue. Please bear with us while we get back on our feet.
IDENTIFIED
over 3 years ago - at 04/13/2022 06:50PM
The team is still working to fix this issue. Please bear with us while we get back on our feet.
IDENTIFIED
over 3 years ago - at 04/13/2022 06:31PM
We are currently experiencing issues with processing of checks that require manual review which are affecting their turn-around-time. The team has identified the issue and is working to fix it.
Latest Onfido outages
Increased document report TaT in the EU cluster - 2 days ago
Increase of withdrawn device intelligence reports - 4 days ago
Delays in Webhook delivery in EU region - 9 days ago
Classic dashboard results latency - 13 days ago
Qualified Electronic Signature failures - 24 days ago
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