Outage in Onfido

Check processing delays

Resolved Minor
April 13, 2022 - Started over 3 years ago - Lasted about 1 hour
Official incident page

Incident Report

We are currently experiencing issues with processing of checks that require manual review which are affecting their turn-around-time. The team has identified the issue and is working to fix it.
Components affected
Onfido Facial Similarity Onfido Facial Similarity Onfido Document Verification Onfido Document Verification Onfido Facial Similarity Onfido Right To Work Onfido Document Verification

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Latest Updates ( sorted recent to last )
MONITORING over 3 years ago - at 04/13/2022 07:33PM

We have fixed the underlying issue and the team is now working to process all checks in the current backlog.

IDENTIFIED over 3 years ago - at 04/13/2022 07:23PM

The team is still working to fix this issue. Please bear with us while we get back on our feet.

IDENTIFIED over 3 years ago - at 04/13/2022 06:50PM

The team is still working to fix this issue. Please bear with us while we get back on our feet.

IDENTIFIED over 3 years ago - at 04/13/2022 06:31PM

We are currently experiencing issues with processing of checks that require manual review which are affecting their turn-around-time. The team has identified the issue and is working to fix it.

Latest Onfido outages

Increase in webhooks latency - 10 days ago
Identity Enhanced is experiencing a significant decrease in TaT for applicants globally (excluding UK, US applicants) - 10 days ago
QES increased turnaround time - 22 days ago
Increased document report TaT in the EU cluster - 25 days ago
Increase of withdrawn device intelligence reports - 26 days ago

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