Outage in Onfido

Increased latency on check processing

Resolved Minor
April 26, 2022 - Started over 3 years ago - Lasted about 1 hour
Official incident page

Incident Report

We've currently experiencing issues that are negatively impacting latency on check processing. This is due to an external provider having issues at the moment and something unrelated to Onfido. We will update at 17:45 UTC
Components affected
Onfido Facial Similarity Onfido Facial Similarity Onfido Document Verification Onfido Document Verification Onfido Facial Similarity Onfido Document Verification

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Latest Updates ( sorted recent to last )
MONITORING over 3 years ago - at 04/26/2022 06:26PM

The external provider has implemented a fix.

We are monitoring closely to make sure issue has been resolved and everything is working as expected. Please bear with us while we get back on our feet and we appreciate your patience during this incident.

We will update at 19:00 UTC

IDENTIFIED over 3 years ago - at 04/26/2022 05:44PM

We're currently experiencing issues that are negatively impacting latency on check processing.

This is due to an external provider having issues at the moment and something unrelated to Onfido.

We will update at 18:30 UTC

IDENTIFIED over 3 years ago - at 04/26/2022 05:14PM

We've currently experiencing issues that are negatively impacting latency on check processing.

This is due to an external provider having issues at the moment and something unrelated to Onfido.

We will update at 17:45 UTC

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