Outage in Onfido

Increased latency on check processing

Resolved Minor
June 10, 2022 - Started over 3 years ago - Lasted about 1 hour
Official incident page

Incident Report

We've currently experiencing issues that are negatively impacting latency on check processing. This is due to an external provider having issues at the moment and something unrelated to Onfido. We will update at 23:00 UTC
Components affected
Onfido Facial Similarity Onfido Facial Similarity Onfido Document Verification Onfido Document Verification Onfido Facial Similarity Onfido Right To Work Onfido Document Verification

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Latest Updates ( sorted recent to last )
MONITORING over 3 years ago - at 06/09/2022 11:44PM

The external provider has implemented a fix.

We are monitoring closely to make sure the issue has been resolved and everything is working as expected. Please bear with us while we get back on our feet and we appreciate your patience during this incident.

We will update at 00:30 UTC

IDENTIFIED over 3 years ago - at 06/09/2022 11:02PM

We're currently experiencing issues that are negatively impacting latency on check processing.

This is due to an external provider having issues at the moment and something unrelated to Onfido.

We will update at 00:00 UTC

IDENTIFIED over 3 years ago - at 06/09/2022 10:46PM

We've currently experiencing issues that are negatively impacting latency on check processing.

This is due to an external provider having issues at the moment and something unrelated to Onfido.

We will update at 23:00 UTC

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