Outage in Onfido

Increased latency on document check processing

Resolved Minor
November 02, 2023 - Started almost 2 years ago - Lasted 32 minutes
Official incident page

Incident Report

We're currently experiencing issues that are negatively impacting latency on document check processing. Our next update will be in 15 minutes. Thank you for your patience.
Components affected
Onfido Document Verification Onfido Document Verification Onfido Document Verification

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Latest Updates ( sorted recent to last )
RESOLVED almost 2 years ago - at 11/02/2023 06:50PM

This issue is now resolved:

Increased latency on document check processing

We take a lot of pride in running a robust, reliable service and we're working hard to make sure this does not happen again. A detailed postmortem will follow once we've concluded our investigation.

MONITORING almost 2 years ago - at 11/02/2023 06:31PM

We have implemented a fix for this issue.

We are monitoring closely to make sure issue has been resolved and everything is working as expected. Please bear with us while we get back on our feet and we appreciate your patience during this incident.

INVESTIGATING almost 2 years ago - at 11/02/2023 06:21PM

We're currently experiencing issues that are negatively impacting latency on document check processing.

Our next update will be in 15 minutes. Thank you for your patience.

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Increased document report TaT in the EU cluster - 24 days ago
Increase of withdrawn device intelligence reports - 25 days ago

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