Outage in Onfido
Increased latency on check processing
Resolved Minor
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Outage Details
Components affected
Onfido Document Verification Onfido Document Verification Onfido Document VerificationLatest Updates ( sorted recent to last )
This incident is resolved. Most of the reports that were queued as a result of this issue have been cleared and turnaround times are returning to normal. Any remaining queued reports are expected to complete within the next five hours. We apologize for the degraded service.
We are continuing to monitor for any further issues.
We have implemented a fix for this issue in the EU region.
We are monitoring closely to make sure issue has been resolved and everything is working as expected. Please bear with us while we get back on our feet and we appreciate your patience during this incident.
The issue has been identified and a fix is being implemented.
We are currently investigating this issue.
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