Outage in Onfido

Increased latency on check processing

Resolved Minor
January 02, 2024 - Started almost 2 years ago - Lasted about 4 hours
Official incident page

Incident Report

We are currently investigating this issue.
Components affected
Onfido Document Verification Onfido Document Verification Onfido Document Verification

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Latest Updates ( sorted recent to last )
RESOLVED almost 2 years ago - at 01/02/2024 07:26PM

This incident is resolved. Most of the reports that were queued as a result of this issue have been cleared and turnaround times are returning to normal. Any remaining queued reports are expected to complete within the next five hours. We apologize for the degraded service.

MONITORING almost 2 years ago - at 01/02/2024 04:26PM

We are continuing to monitor for any further issues.

MONITORING almost 2 years ago - at 01/02/2024 04:23PM

We have implemented a fix for this issue in the EU region.

We are monitoring closely to make sure issue has been resolved and everything is working as expected. Please bear with us while we get back on our feet and we appreciate your patience during this incident.

IDENTIFIED almost 2 years ago - at 01/02/2024 04:05PM

The issue has been identified and a fix is being implemented.

INVESTIGATING almost 2 years ago - at 01/02/2024 03:00PM

We are currently investigating this issue.

Latest Onfido outages

Increase in webhooks latency - 9 days ago
Identity Enhanced is experiencing a significant decrease in TaT for applicants globally (excluding UK, US applicants) - 9 days ago
QES increased turnaround time - 21 days ago
Increased document report TaT in the EU cluster - 24 days ago
Increase of withdrawn device intelligence reports - 25 days ago

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