Outage in Onfido

Delays in check processing

Resolved Minor
February 11, 2024 - Started over 1 year ago - Lasted 26 minutes
Official incident page

Incident Report

We are currently investigating this issue.
Components affected
Onfido Facial Similarity Onfido Document Verification Onfido Document Verification Onfido Facial Similarity Onfido Facial Similarity Onfido Document Verification

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Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 02/12/2024 05:02AM

This issue has been resolved and we've applied a fix. We expect to complete the remaining delayed checks in the next 45 minutes or so. We apologize for any inconvenience this has caused.

MONITORING over 1 year ago - at 02/12/2024 04:43AM

We are monitoring.

INVESTIGATING over 1 year ago - at 02/12/2024 04:39AM

We are currently investigating this issue.

Latest Onfido outages

Increase in webhooks latency - 9 days ago
Identity Enhanced is experiencing a significant decrease in TaT for applicants globally (excluding UK, US applicants) - 9 days ago
QES increased turnaround time - 21 days ago
Increased document report TaT in the EU cluster - 24 days ago
Increase of withdrawn device intelligence reports - 25 days ago

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