Outage in Onfido
Delays in check processing
Resolved Minor
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Outage Details
We are currently investigating this issue.
Components affected
Onfido Facial Similarity Onfido Document Verification Onfido Document Verification Onfido Facial Similarity Onfido Facial Similarity Onfido Document VerificationLatest Updates ( sorted recent to last )
RESOLVED
over 1 year ago - at 02/12/2024 05:02AM
This issue has been resolved and we've applied a fix. We expect to complete the remaining delayed checks in the next 45 minutes or so. We apologize for any inconvenience this has caused.
MONITORING
over 1 year ago - at 02/12/2024 04:43AM
We are monitoring.
INVESTIGATING
over 1 year ago - at 02/12/2024 04:39AM
We are currently investigating this issue.
Latest Onfido outages
Studio results page latency - 7 days ago
dashboard check latency - 7 days ago
Deterioration in QES product - 17 days ago
Increased latency on check creation - about 2 months ago
Facial Similarity and Known Faces service degradation - 2 months ago
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