Outage in Onfido

Increase in cancellation rate of Qualified Electronic Signature capture Studio tasks

Resolved Minor
November 07, 2024 - Started about 1 month ago - Lasted 35 minutes
Official incident page

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Outage Details

We currently investigating an issue affecting QES capture Studio tasks, for which we see an increase of cancellation.
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 11/07/2024 10:07PM

The issue is now solved.

MONITORING about 1 month ago - at 11/07/2024 09:55PM

The cancellation rate is back to normal values. We're monitoring the situation to make sure the issue is fixed.

INVESTIGATING about 1 month ago - at 11/07/2024 09:34PM

We currently investigating an issue affecting QES capture Studio tasks, for which we see an increase of cancellation.

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