Outage in Onfido
Increased check processing latency in Canada
Resolved Major
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Outage Details
Components affected
Onfido Document VerificationLatest Updates ( sorted recent to last )
This incident has been resolved.
The underlying problem has been identified and fixed. New reports are being processed as normal, and we are beginning to handle reports that were impacted and queued.
The latency increase is contained to reports going through manual processing from our analysts.
We are continuing to investigate the issue.
We are facing an issue in our Canada instance where processing latency is increasing.
We are investigating.
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