Outage in Onfido

Decrease of clear rate for Identity Enhanced

Resolved Minor

December 30, 2024 - Started 3 days ago - Lasted about 1 hour
Official incident page

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Outage Details

Identity Enhanced is experiencing a slight decrease in clear rates for applicants.

Components affected

Onfido Identity Enhanced Onfido Identity Enhanced

Latest Updates ( sorted recent to last )

RESOLVED 3 days ago - at 12/30/2024 08:02PM

The clear rate is back to normal.

MONITORING 3 days ago - at 12/30/2024 07:50PM

The issue has been identified and the situation is going back to normal.

INVESTIGATING 3 days ago - at 12/30/2024 07:20PM

Identity Enhanced is experiencing a slight decrease in clear rates for applicants.

Latest Onfido outages

Known Faces service degradation - 7 days ago

Increased check processing latency in Canada - 17 days ago

studio degradation - about 1 month ago

Degraded performance for Identity Enhanced reports - about 2 months ago

Increase in cancellation rate of Qualified Electronic Signature capture Studio tasks - about 2 months ago

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