Outage in Onfido

Decrease of clear rate for Identity Enhanced

Resolved Minor
December 30, 2024 - Started 10 months ago - Lasted about 1 hour
Official incident page

Incident Report

Identity Enhanced is experiencing a slight decrease in clear rates for applicants.
Components affected
Onfido Identity Enhanced Onfido Identity Enhanced

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Latest Updates ( sorted recent to last )
RESOLVED 10 months ago - at 12/30/2024 08:02PM

The clear rate is back to normal.

MONITORING 10 months ago - at 12/30/2024 07:50PM

The issue has been identified and the situation is going back to normal.

INVESTIGATING 10 months ago - at 12/30/2024 07:20PM

Identity Enhanced is experiencing a slight decrease in clear rates for applicants.

Latest Onfido outages

Increase in webhooks latency - 9 days ago
Identity Enhanced is experiencing a significant decrease in TaT for applicants globally (excluding UK, US applicants) - 9 days ago
QES increased turnaround time - 22 days ago
Increased document report TaT in the EU cluster - 24 days ago
Increase of withdrawn device intelligence reports - 25 days ago

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