Outage in OpenAthens

Service Outage - Redirector - P1

Resolved Major

August 27, 2025 - Started 7 months ago - Lasted about 4 hours
Official incident page

Incident Report

We are currently investigating this issue.

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Latest Updates ( sorted recent to last )

RESOLVED 7 months ago - at 08/27/2025 08:39AM

Following the fix at 06:30 UK time and after monitoring our service, we are now confident that this has been resolved.

If you are still having issues then please contact our service desk: https://www.openathens.net/support

MONITORING 7 months ago - at 08/27/2025 05:43AM

We have applied a fix to the issue at 06:30 UK time, everything is working as expected and all services are up and running.

We are keeping a close eye on things, if the situation changes we will keep you up to date.

If you are still having issues then please contact our service desk team: https://www.openathens.net/support

INVESTIGATING 7 months ago - at 08/27/2025 05:12AM

We’re looking into an issue that's preventing OpenAthens users from accessing the following service(s).

Redirector Asia / US

The issue started at 05:27 GMT+01:00

Our team is working to understand what has caused the issue and we will update you within the next hour.

INVESTIGATING 7 months ago - at 08/27/2025 05:04AM

We are currently investigating this issue.

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