Outage in OpenText

Alloy North America and Alloy TaaS were experiencing service degradation and message processing delays

Resolved Minor
February 07, 2023 - Started almost 2 years ago - Lasted 1 day
Official incident page

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Outage Details

Alloy North America is currently experiencing service degradation and message processing delays. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Tracking Number: IM3156768
Components affected
OpenText Alloy NA OpenText Alloy TaaS
Latest Updates ( sorted recent to last )
RESOLVED almost 2 years ago - at 02/08/2023 02:02PM

Alloy North America and Alloy TaaS were experiencing service degradation and message processing delays. The issue is now resolved. We appreciate your patience.

Tracking Number: IM3156768

MONITORING almost 2 years ago - at 02/08/2023 08:27AM

Alloy North America and Alloy TaaS were experiencing service degradation and message processing delays. Service has been restored and is being validated by OpenText teams. Document backlogs exist and are currently being processed. New traffic is being processed. Updates for this issue will be sent every 4 hours or if there are significant updates, whichever comes first. We appreciate your patience.

Tracking Number: IM3156768

MONITORING almost 2 years ago - at 02/08/2023 04:22AM

Alloy North America and Alloy TaaS were experiencing service degradation and message processing delays. Service is restored. Document backlogs exist and are currently being processed. New traffic is being processed. Updates for this issue will be sent every 4 hours or if there are significant updates, whichever comes first. We appreciate your patience.

Tracking Number: IM3156768

MONITORING almost 2 years ago - at 02/08/2023 12:27AM

Alloy North America and Alloy TaaS were experiencing service degradation and message processing delays. Service is now restored. Document backlogs exist and are currently being processed. New traffic is being processed. Updates for this issue will be sent every 4 hours or if there are significant updates, whichever comes first. We appreciate your patience.

Tracking Number: IM3156768

IDENTIFIED almost 2 years ago - at 02/07/2023 10:34PM

Alloy North America and Alloy TaaS are currently experiencing service degradation and message processing delays. Teams have identified the cause and are working to resolve the issue. Please be informed the service has significantly improved however, OpenText teams continue to monitor it. Document backlogs exist and are currently being processed. New traffic is being queued in the backlog. Updates for this issue will be sent every 4 hours or if there are significant updates, whichever comes first. We appreciate your patience.

INVESTIGATING almost 2 years ago - at 02/07/2023 08:27PM

Alloy North America and Alloy TaaS are currently experiencing service degradation and message processing delays. Teams are currently assembled and working to resolve the issue. Document backlogs exist and are currently being processed. New traffic is being queued in the backlog. The team has determined that Alloy TaaS customers are also impacted. Updates for this issue will be sent every 4 hours or if there are significant updates, whichever comes first. We appreciate your patience.

Tracking Number: IM3156768

INVESTIGATING almost 2 years ago - at 02/07/2023 06:27PM

Alloy North America is currently experiencing service degradation and message processing delays. Teams are currently assembled and working to resolve the issue. Document backlogs exist and are currently being processed. New traffic is being queued in the backlog. Updates for this issue will be sent every 2 hours or if there are significant updates, whichever comes first. We appreciate your patience.

Tracking Number: IM3156768

INVESTIGATING almost 2 years ago - at 02/07/2023 04:27PM

Alloy North America is currently experiencing service degradation and message processing delays. Teams are currently assembled and working to resolve the issue. Document backlogs exist and are currently being processed. New traffic is being queued in the backlog. Updates for this issue will be sent every 2 hours or if there are significant updates, whichever comes first. We appreciate your patience.

Tracking Number: IM3156768

INVESTIGATING almost 2 years ago - at 02/07/2023 02:27PM

Alloy North America is currently experiencing service degradation and message processing delays. Teams are currently assembled and working to resolve the issue. Updates for this issue will be sent every 2 hours or if there are significant updates, whichever comes first. We appreciate your patience.

Tracking Number: IM3156768

INVESTIGATING almost 2 years ago - at 02/07/2023 01:27PM

Alloy North America is currently experiencing service degradation and message processing delays. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
Tracking Number: IM3156768

INVESTIGATING almost 2 years ago - at 02/07/2023 12:28PM

Alloy North America is currently experiencing service degradation and message processing delays. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
Tracking Number: IM3156768

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