Outage in OpenText

Alloy North America is experiencing service interruption

Resolved Minor
August 30, 2023 - Started over 1 year ago - Lasted about 15 hours
Official incident page

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Outage Details

Alloy North America is experiencing service interruption and message delivery delays. Document backlogs exist. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Tracking Number: IM3301843
Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 08/31/2023 04:06AM

The following services were experiencing an issue. Document backlogs have been cleared. Current traffic is processing as normal. Please reprocess transactions seen from the start of the incident 12:12 GMT to the restored time 23:00 GMT. The issue is now resolved. We appreciate your patience.

- Alloy North America
- Alloy TaaS

Tracking Number: IM3301843

MONITORING over 1 year ago - at 08/31/2023 01:46AM

The following services were experiencing an issue. Service is now restored. Document backlogs exist and are currently being processed. Please reprocess transactions seen from the start of the incident 12:12 GMT to the restored time 23:00 GMT. Updates for this issue will be sent every 4 hours or if there are significant updates, whichever comes first. We appreciate your patience.

- Alloy North America
- Alloy TaaS

Tracking Number: IM3301843

MONITORING over 1 year ago - at 08/30/2023 11:49PM

The following services were experiencing an issue. Service is now restored. Document backlogs exist and are currently being processed. Please reprocess transactions seen from the start of the incident 12:12 GMT to the restored time 23:00 GMT. Updates for this issue will be sent every 2 hours or if there are significant updates, whichever comes first. We appreciate your patience.

- Alloy North America
- Alloy TaaS

Tracking Number: IM3301843

INVESTIGATING over 1 year ago - at 08/30/2023 11:18PM

The following services are experiencing an issue. Document backlogs exist and are currently being processed. Teams are currently assembled and troubleshooting the issue. Updates for this issue will be sent every 2 hours or if there are significant updates, whichever comes first. We appreciate your patience.

- Alloy North America
- Alloy TaaS

Tracking Number: IM3301843

INVESTIGATING over 1 year ago - at 08/30/2023 09:15PM

The following services are experiencing an issue. Document backlogs exist. Teams are currently assembled and working to resolve the issue. Updates for this issue will be sent every 2 hours or if there are significant updates, whichever comes first. We appreciate your patience.

- Alloy North America
- Alloy TaaS

Tracking Number: IM3301843

INVESTIGATING over 1 year ago - at 08/30/2023 08:15PM

The following services are experiencing an issue. Document backlogs exist. Additional impacted service has been identified and added on the list. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

- Alloy North America
- Alloy TaaS

Tracking Number: IM3301843

INVESTIGATING over 1 year ago - at 08/30/2023 07:15PM

Alloy North America is experiencing service interruption and message delivery delays. Document backlogs exist. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

Tracking Number: IM3301843

INVESTIGATING over 1 year ago - at 08/30/2023 06:15PM

Alloy North America is experiencing service interruption and message delivery delays. Document backlogs exist. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

Tracking Number: IM3301843

INVESTIGATING over 1 year ago - at 08/30/2023 05:15PM

Alloy North America is experiencing service interruption and message delivery delays. Document backlogs exist. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

Tracking Number: IM3301843

INVESTIGATING over 1 year ago - at 08/30/2023 04:16PM

Alloy North America is experiencing service interruption and message delivery delays. Document backlogs exist. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

Tracking Number: IM3301843

INVESTIGATING over 1 year ago - at 08/30/2023 03:15PM

Alloy North America is experiencing service interruption and message delivery delays. Document backlogs exist. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

Tracking Number: IM3301843

INVESTIGATING over 1 year ago - at 08/30/2023 02:16PM

Alloy North America is experiencing service interruption and message delivery delays. Document backlogs exist. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

Tracking Number: IM3301843

INVESTIGATING over 1 year ago - at 08/30/2023 01:07PM

Alloy North America is experiencing service interruption and message delivery delays. Document backlogs exist. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

Tracking Number: IM3301843

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