Outage in OpenText

Uploaded Files to EMP Service are not accessible

Minor
May 16, 2025 - Started 4 days ago
Official incident page

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Outage Details

The Zix Encryption Service - Email Message Privacy (EMP) is currently experiencing an issue with files being inaccessible to recipients. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Tracking Number: IM3700411
Latest Updates ( sorted recent to last )
INVESTIGATING about 17 hours ago - at 05/20/2025 11:30AM

The Zix Encryption Service - Email Message Privacy (EMP) continues to experience sporadic issues with files being inaccessible to recipients. Teams are assembled and working to resolve the issue as quickly as possible. We appreciate your patience.

Tracking Number: IM3700411

INVESTIGATING 1 day ago - at 05/19/2025 11:25AM

The Zix Encryption Service - Email Message Privacy (EMP) is continuing to experience sporadic issues with files being inaccessible to recipients. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

Tracking Number: IM3700411

INVESTIGATING 4 days ago - at 05/16/2025 04:25PM

The Zix Encryption Service - Email Message Privacy (EMP) is currently experiencing an issue with files being inaccessible to recipients. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

Tracking Number: IM3700411

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