Outage in OpenText
Zix Encryption Services - Erado SecureMail (ESM) IP Blocked by AT&T
Resolved MinorIncident Report
Zix Encryption Services - Erado SecureMail (ESM)is currently experiencing an issue with email destined for AT&T owned servers. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
Tracking Number: IM3702571
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Latest Updates ( sorted recent to last )
RESOLVED
11 months ago - at 05/21/2025 11:26AM
Zix Encryption Services - Erado SecureMail (ESM) experienced an issue with email destined for AT&T-owned servers. The team reached out to AT&T and has received word that the email is flowing again. After monitoring for some time, the engineers and Support have not been alerted to another instance of this issue. We appreciate your patience.
Tracking Number: IM3702571
MONITORING
11 months ago - at 05/20/2025 08:24PM
Zix Encryption Services - Erado SecureMail (ESM) was experiencing an issue with email destined for AT&T owned servers. The team has received word from AT&T that the issue has been resolved. We will monitor until the morning. We appreciate your patience.
Tracking Number: IM3702571
INVESTIGATING
11 months ago - at 05/20/2025 02:03PM
Zix Encryption Services - Erado SecureMail (ESM)is currently experiencing an issue with email destined for AT&T owned servers. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
Tracking Number: IM3702571
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