Outage in OpenText

Zix Encryption Services - Erado SecureMail (ESM) IP Blocked by AT&T

Resolved Minor
May 20, 2025 - Started 23 days ago - Lasted about 21 hours
Official incident page

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Outage Details

Zix Encryption Services - Erado SecureMail (ESM)is currently experiencing an issue with email destined for AT&T owned servers. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Tracking Number: IM3702571
Latest Updates ( sorted recent to last )
RESOLVED 22 days ago - at 05/21/2025 11:26AM

Zix Encryption Services - Erado SecureMail (ESM) experienced an issue with email destined for AT&T-owned servers. The team reached out to AT&T and has received word that the email is flowing again. After monitoring for some time, the engineers and Support have not been alerted to another instance of this issue. We appreciate your patience.

Tracking Number: IM3702571

MONITORING 22 days ago - at 05/20/2025 08:24PM

Zix Encryption Services - Erado SecureMail (ESM) was experiencing an issue with email destined for AT&T owned servers. The team has received word from AT&T that the issue has been resolved. We will monitor until the morning. We appreciate your patience.

Tracking Number: IM3702571

INVESTIGATING 23 days ago - at 05/20/2025 02:03PM

Zix Encryption Services - Erado SecureMail (ESM)is currently experiencing an issue with email destined for AT&T owned servers. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

Tracking Number: IM3702571

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Core Messaging and Cloud Fax services are experiencing degradation in service. - 21 days ago

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