Outage in OpenText

Desktop Messaging BMS were experiencing degradation in service.

Resolved Minor
May 21, 2025 - Started about 5 hours ago - Lasted about 3 hours
Official incident page

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Outage Details

Desktop Messaging BMS customers are unable to receive inbound faxes and notices when using Spamhaus in Lithia Spring, Georgia. Teams are currently assembled and working to resolve the issue. Document backlogs exist. We appreciate your patience. - Cloud Fax services APAC - Cloud Fax services Europe - Cloud Fax services North America Tracking Number: IM3702991
Components affected
OpenText Desktop Messaging BMS OpenText Desktop Messaging BMS
Latest Updates ( sorted recent to last )
RESOLVED about 2 hours ago - at 05/21/2025 06:31AM

Desktop Messaging BMS customers were unable to receive inbound faxes and notices originating from Lithia Spring, Georgia. The issue is now resolved. Document backlogs have been cleared. We appreciate your patience.

- Cloud Fax services APAC
- Cloud Fax services Europe
- Cloud Fax services North America

Tracking Number: IM3702991

MONITORING about 3 hours ago - at 05/21/2025 05:59AM

Desktop Messaging BMS customers were unable to receive inbound faxes and notices originating from Lithia Spring, Georgia. Service is restored. Document backlogs exist and are currently being processed. We appreciate your patience.

- Cloud Fax services APAC
- Cloud Fax services Europe
- Cloud Fax services North America

Tracking Number: IM3702991

MONITORING about 4 hours ago - at 05/21/2025 04:59AM

Desktop Messaging BMS customers were unable to receive inbound faxes and notices when using Spamhaus in Lithia Spring, Georgia. Service is restored. Document backlogs exist and are currently being processed. We appreciate your patience.

- Cloud Fax services APAC
- Cloud Fax services Europe
- Cloud Fax services North America

Tracking Number: IM3702991

MONITORING about 4 hours ago - at 05/21/2025 04:58AM

Desktop Messaging BMS customers were unable to receive inbound faxes and notices when using Spamhaus in Lithia Spring, Georgia. Service is restored. Document backlogs exist and are currently being processed. We appreciate your patience.

- Cloud Fax services APAC
- Cloud Fax services Europe
- Cloud Fax services North America

Tracking Number: IM3702991

INVESTIGATING about 5 hours ago - at 05/21/2025 04:01AM

Desktop Messaging BMS customers are unable to receive inbound faxes and notices when using Spamhaus in Lithia Spring, Georgia. Teams are currently assembled and working to resolve the issue. Document backlogs exist. We appreciate your patience.

- Cloud Fax services APAC
- Cloud Fax services Europe
- Cloud Fax services North America

Tracking Number: IM3702991

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