Outage in Optum

Resolved: One Healthcare ID Unavailable

Resolved Major

January 14, 2025 - Started over 1 year ago - Lasted 37 minutes
Official incident page

Incident Report

This message is intended for customers who sign into Optum products and services with One Healthcare ID. One Healthcare ID customers are currently experiencing issues signing into Optum products and services. Optum is triaging the issue and will provide further updates as they are available. We apologize for the inconvenience this situation has caused you. REF 0673972

Components affected

Optum InterQual® Criteria Optum InterQual® Cloud Solutions Optum MedRx Optum Customer Care Hub Optum InterQual® Coordinated Care Optum Assurance Reimbursement Management Optum InterQual® Review Manager – Hosted Optum InterQual® Review Manager – Installed Optum InterQual® Customize Optum Change Healthcare Enterprise Optum InterQual® AutoReview Optum Revenue Performance Advisor

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Latest Updates ( sorted recent to last )

RESOLVED over 1 year ago - at 01/14/2025 05:44PM

This message is intended for customers who sign into Optum products and services with One Healthcare ID.

One Healthcare ID customers were experiencing issues signing into Optum products and services. These issues have been resolved. We apologize for the inconvenience this situation has caused you.

INVESTIGATING over 1 year ago - at 01/14/2025 05:17PM

We are continuing to investigate this issue.

INVESTIGATING over 1 year ago - at 01/14/2025 05:15PM

This message is intended for customers who sign into Optum products and services with One Healthcare ID.

One Healthcare ID customers are currently experiencing issues signing into Optum products and services. Optum has identified the issue and is working toward resolution. We apologize for the inconvenience this situation has caused you.

REF 0673972

INVESTIGATING over 1 year ago - at 01/14/2025 05:10PM

This message is intended for customers who sign into Optum products and services with One Healthcare ID.

One Healthcare ID customers are currently experiencing issues signing into Optum products and services. Optum is triaging the issue and will provide further updates as they are available. We apologize for the inconvenience this situation has caused you.

REF 0673972

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