Outage in Optum

Resolved: One Healthcare ID Unavailable

Resolved Major
January 14, 2025 - Started 21 days ago - Lasted 37 minutes
Official incident page

Need to monitor Optum outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including Optum, and never miss an outage again.
Start Free Trial

Outage Details

This message is intended for customers who sign into Optum products and services with One Healthcare ID. One Healthcare ID customers are currently experiencing issues signing into Optum products and services. Optum is triaging the issue and will provide further updates as they are available. We apologize for the inconvenience this situation has caused you. REF 0673972
Components affected
Optum InterQual® Criteria Optum InterQual® Cloud Solutions Optum MedRx Optum Customer Care Hub Optum InterQual® Coordinated Care Optum Assurance Reimbursement Management Optum InterQual® Review Manager – Hosted Optum InterQual® Review Manager – Installed Optum InterQual® Customize Optum Change Healthcare Enterprise Optum InterQual® AutoReview Optum Revenue Performance Advisor
Latest Updates ( sorted recent to last )
RESOLVED 21 days ago - at 01/14/2025 05:44PM

This message is intended for customers who sign into Optum products and services with One Healthcare ID.

One Healthcare ID customers were experiencing issues signing into Optum products and services. These issues have been resolved. We apologize for the inconvenience this situation has caused you.

INVESTIGATING 21 days ago - at 01/14/2025 05:17PM

We are continuing to investigate this issue.

INVESTIGATING 21 days ago - at 01/14/2025 05:15PM

This message is intended for customers who sign into Optum products and services with One Healthcare ID.

One Healthcare ID customers are currently experiencing issues signing into Optum products and services. Optum has identified the issue and is working toward resolution. We apologize for the inconvenience this situation has caused you.

REF 0673972

INVESTIGATING 21 days ago - at 01/14/2025 05:10PM

This message is intended for customers who sign into Optum products and services with One Healthcare ID.

One Healthcare ID customers are currently experiencing issues signing into Optum products and services. Optum is triaging the issue and will provide further updates as they are available. We apologize for the inconvenience this situation has caused you.

REF 0673972

Latest Optum outages

New: Electronic Voucher, Data Feed and Pre/Post Edit Functionality - 25 days ago
New: MedRx claim timeout and website issues. - 28 days ago
New Incident: Clearance Estimator is experiencing a processing issue - about 1 month ago
Rhode Island Medicaid Transactions Suspended - about 2 months ago
New Incident: Absolute AR Website Issues - about 2 months ago

Be the first to know when Optum and other third-party services go down

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 3721 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook