Outage in Optum

New Incident: Multiple products

Resolved Major
March 26, 2025 - Started 9 months ago - Lasted 21 minutes
Official incident page

Incident Report

We are currently experiencing an issue with One Healthcare ID that causes customers to be unable to access impacted websites and customer portals. The issue appears to be mitigated at this time, but we are continuing to monitor.
Components affected
Optum Change Healthcare Enterprise Optum CareSelect® Optum Predictive Engagement Optum Advanced Claim Management Optum Claims Responses and Reports API Optum Clinical Abstraction Optum Shop Book and Pay Optum Medicaid Pharmacy Benefits Services Optum Absolute AR Optum Contract Manager Optum AccuPost Optum Compliance Reporter Optum Business Process as a Service (BPaaS) Optum Client Access System Optum DRG Validation Optum Enrollment Advocate (Dual Enrollment, Advocate & Recert Complete, My Advocate, Part D Complete & Community Advocate, SSI Enrollment Advocate) Optum Provider Directory Optum ConnectCenter Optum Dental Claim Attachments Optum Claims Status API Optum Medical Record Retrieval Optum Smart Connect, Smart Appointment Scheduling, & Clinical Care Visits Optum Virtual Front Desk Optum Smart Commercial Pharmacy Services Optum Converge Rx Optum Provider Manager Optum Acuity Revenue Cycle Analytics Optum Batch claims transmission Optum InterQual® AutoReview Optum Hospital Bill Audit Optum Clinical Exchange Channel Partners including ePrescribe and Orders & Results Optum Dental Converge Optum InterQual® Cloud Solutions Optum Eligibility API Optum Remittance/ERA transmission Optum Enterprise Pharmacy System Optum Reimbursement Manager Optum Payer Enrollment Services Optum Ahi Lobby Optum HealthQx Optum Customer Care Hub Optum Hospital Billing Validation/Short Stay Bill Validation Optum Dental Credentialing Manager Optum InterQual® Coordinated Care Optum Institutional Claims API Optum Real-time eligibility transactions Optum Exchange Dx Optum AhiQA Optum Prometheus Analytics Optum Clinical Exchange Labs and Hospitals Optum Dental EDI Network Optum Payment Automation Optum Hosted Payer Services (HPS) Optum Explore Dx Optum Settlement Advocate Optum Ambulatory Claims Manager Optum Risk Manager Optum Risk View Optum CommonWell Optum Payer Finder website and API Optum InterQual® Criteria Optum Dental Practice Analytic Insights Optum InterQual® Customize Optum Download Connect Optum Medical claim attachments Optum Professional Claims API Optum Risk Adjustment Coding Optum MedRx Optum Assurance Reimbursement Management Optum Third-Party Administration Optum Dental Revenue Cycle Insights Optum InterQual® Review Manager – Hosted Optum Enrollment Central Optum Network Solutions (ePrescribing) Optum Claims & Denials Advisor Optum Payer Connectivity Services Optum Point-of-Sale Rx Optum Claims & Denials Management Optum SmartPay Plus for Providers Optum InterQual® Review Manager – Installed Optum Rx Assist Optum Clearance Patient Access Suite Optum Revenue Analytics Optum Patient Education Optum Rx CardFinder Services Optum Financial Clearance Services Optum InterQual® Government Services Optum National Payments Connector Optum Rx Connect Solution Optum Rx Edit Optum Patient Engagement Suite Optum Turn Rx Optum Revenue Integrity (Coding Services) Optum Revenue Performance Advisor

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Latest Updates ( sorted recent to last )
RESOLVED 9 months ago - at 03/26/2025 01:23PM

The issue with One Healthcare ID has been resolved. Customers are now able to access impacted websites and customer portals.

INVESTIGATING 9 months ago - at 03/26/2025 01:04PM

We are currently experiencing an issue with One Healthcare ID that causes customers to be unable to access impacted websites and customer portals. The issue appears to be mitigated at this time, but we are continuing to monitor.

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