Outage in Optum

New Incident: Multiple products

Resolved Major
March 26, 2025 - Started about 1 month ago - Lasted 21 minutes
Official incident page

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Outage Details

We are currently experiencing an issue with One Healthcare ID that causes customers to be unable to access impacted websites and customer portals. The issue appears to be mitigated at this time, but we are continuing to monitor.
Components affected
Optum Reimbursement Manager Optum Explore Dx Optum Rx Assist Optum InterQual® Customize Optum Provider Directory Optum Provider Manager Optum Absolute AR Optum Medical claim attachments Optum InterQual® AutoReview Optum Clinical Exchange Channel Partners including ePrescribe and Orders & Results Optum Exchange Dx Optum Converge Rx Optum Payment Automation Optum Medicaid Pharmacy Benefits Services Optum Payer Finder website and API Optum AccuPost Optum Dental Practice Analytic Insights Optum National Payments Connector Optum Dental Converge Optum Revenue Performance Advisor Optum Remittance/ERA transmission Optum Ambulatory Claims Manager Optum Third-Party Administration Optum Patient Engagement Suite Optum Rx Edit Optum Clearance Patient Access Suite Optum Clinical Abstraction Optum ConnectCenter Optum InterQual® Review Manager – Hosted Optum Batch claims transmission Optum Turn Rx Optum Claims & Denials Advisor Optum Enrollment Central Optum Prometheus Analytics Optum Customer Care Hub Optum Payer Enrollment Services Optum Ahi Lobby Optum InterQual® Criteria Optum HealthQx Optum InterQual® Coordinated Care Optum Assurance Reimbursement Management Optum InterQual® Cloud Solutions Optum Point-of-Sale Rx Optum Medical Record Retrieval Optum Settlement Advocate Optum Revenue Integrity (Coding Services) Optum Risk View Optum Clinical Exchange Labs and Hospitals Optum MedRx Optum InterQual® Review Manager – Installed Optum Download Connect Optum SmartPay Plus for Providers Optum InterQual® Government Services Optum Hosted Payer Services (HPS) Optum Compliance Reporter Optum Patient Education Optum Enterprise Pharmacy System Optum Real-time eligibility transactions Optum Network Solutions (ePrescribing) Optum DRG Validation Optum Hospital Billing Validation/Short Stay Bill Validation Optum Risk Adjustment Coding Optum Revenue Analytics Optum Business Process as a Service (BPaaS) Optum Financial Clearance Services Optum Smart Connect, Smart Appointment Scheduling, & Clinical Care Visits Optum Claims & Denials Management Optum Enrollment Advocate (Dual Enrollment, Advocate & Recert Complete, My Advocate, Part D Complete & Community Advocate, SSI Enrollment Advocate) Optum Virtual Front Desk Optum Hospital Bill Audit Optum Dental Credentialing Manager Optum Predictive Engagement Optum AhiQA Optum Claims Responses and Reports API Optum Risk Manager Optum Dental Revenue Cycle Insights Optum Dental EDI Network Optum Shop Book and Pay Optum Dental Claim Attachments Optum Claims Status API Optum Payer Connectivity Services Optum Institutional Claims API Optum Advanced Claim Management Optum Smart Commercial Pharmacy Services Optum Change Healthcare Enterprise Optum CareSelect® Optum Contract Manager Optum Eligibility API Optum Client Access System Optum Professional Claims API Optum Acuity Revenue Cycle Analytics Optum CommonWell Optum Rx Connect Solution Optum Rx CardFinder Services
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 03/26/2025 01:23PM

The issue with One Healthcare ID has been resolved. Customers are now able to access impacted websites and customer portals.

INVESTIGATING about 1 month ago - at 03/26/2025 01:04PM

We are currently experiencing an issue with One Healthcare ID that causes customers to be unable to access impacted websites and customer portals. The issue appears to be mitigated at this time, but we are continuing to monitor.

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