Outage in Optum

Resolved: Clinical Decision Support – InterQual® Cloud Solutions

Resolved Major

April 23, 2025 - Started 12 months ago - Lasted 17 minutes
Official incident page

Incident Report

An issue is currently preventing users from accessing the InterQual Cloud Solutions production environment URL: https://prod.ds.interqual.com/. While this issue is being investigated, users can redirect to the alternate production environment URL, which is currently available: https://prod2.ds.interqual.com/. We are investigating the incident and will provide an update when more information is available. We apologize for any inconvenience this may cause and appreciate your patience. REF 17391009

Components affected

Optum InterQual® Cloud Solutions

Trusted by 1,000+ teams

The Status Page Aggregator with Early Outage Detection

Stop finding out about outages from your users. Monitor 6,320+ cloud services and get alerted the second something breaks.

Start Free Trial

No credit card
14-day trial
2-minute setup

Latest Updates ( sorted recent to last )

RESOLVED 12 months ago - at 04/23/2025 06:39PM

An issue was preventing users from accessing the InterQual Cloud Solutions production environment URL: https://prod.ds.interqual.com. This issue is now resolved. We apologize for any inconvenience this caused.

INVESTIGATING 12 months ago - at 04/23/2025 06:24PM

An issue is currently preventing users from accessing the InterQual Cloud Solutions production environment URL: https://prod.ds.interqual.com/. While this issue is being investigated, users can redirect to the alternate production environment URL, which is currently available: https://prod2.ds.interqual.com/.

We are investigating the incident and will provide an update when more information is available. We apologize for any inconvenience this may cause and appreciate your patience.

REF 17391009

Latest Optum outages

Resolved Notice - NM CONTRACT MANAGER - Service Disruption - 1 day ago

Resolved Notice - MEDICAL NETWORK PAYER CONNECTIVITY SERVICES - Medical Network PCS real‑time processing is down. - 7 days ago

Resolved Notice: TES and PI users are impacted by Zscaler access issue - 12 days ago

Update Notice: Central Services EPR is facing slow response time - 18 days ago

Initial Notice: Central Services EPR is facing slow response time - 18 days ago

The Status Page Aggregator with Early Outage Detection

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 6320 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook