Outage in Optum

Update Notice: Central Services EPR is facing slow response time

Resolved Major

April 03, 2026 - Started about 22 hours ago - Lasted about 2 hours
Official incident page

Incident Report

Summary AI Generated

Optum's Enterprise Pharmacy System (EPR) experienced slow response times for 1.9 hours due to issues with the Central Services Database. The problem was resolved through a database failover process, which required a brief outage during the fix.

We are aware of the slow EPR response times. We are actively investigating the slowness and will provide updates as more information becomes available. We apologize for any inconvenience this may cause. INC#INC49298901

Components affected

Optum Enterprise Pharmacy System

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Latest Updates ( sorted recent to last )

RESOLVED about 20 hours ago - at 04/03/2026 05:41PM

Customers,

We have resolved the issue causing slowness within EPR. We appreciate your patience as we worked towards the solution.

INC#INC49298901

IDENTIFIED about 22 hours ago - at 04/03/2026 04:03PM

We are still working on the Central Services Database failover. During this time there will be a brief outage. We appreciate your patience as we’re working towards the solution.

INC#INC49298901

INVESTIGATING about 22 hours ago - at 04/03/2026 03:47PM

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