Outage in Optum
Resolved Notice - NM CONTRACT MANAGER - Service Disruption
Resolved MajorIncident Report
Summary AI Generated
Optum's Contract Manager experienced a connectivity issue that prevented users from accessing the application, including staff who were unable to log in through vendor sites. The 2.3-hour outage was resolved by unblocking affected system components and stabilizing the environment, with a permanent fix being deployed to address an underlying security vulnerability.
CM is currently experiencing an unexpected connectivity issue today, Monday, April 20, 2026. As a
result, users may be unable to access the CM application. Optum is currently working to resolve this
as soon as possible and will continue to keep you updated on the progress made to correct this
issue. We apologize for any inconvenience this may cause.
#INC49575022
Components affected
Optum Contract ManagerTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
about 19 hours ago - at 04/20/2026 04:42PM
The issue impacting Contract Manager environment has been resolved. Service was restored after unblocking affected system components and stabilizing the environment. A permanent fix is being deployed to address the underlying security vulnerability and prevent recurrence.
#INC49575022
INVESTIGATING
about 20 hours ago - at 04/20/2026 03:31PM
We continue to work on resolving the outage associated with the Contract Manager environment. We are currently building and testing a new release to address the issue. Updates will be shared as more information becomes available.
#INC49575022
INVESTIGATING
about 21 hours ago - at 04/20/2026 02:27PM
CM is currently experiencing an unexpected connectivity issue today, Monday, April 20, 2026. As a
result, users may be unable to access the CM application. Optum is currently working to resolve this
as soon as possible and will continue to keep you updated on the progress made to correct this
issue. We apologize for any inconvenience this may cause.
#INC49575022
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