Outage in Optum
Resolved Notice: TES and PI users are impacted by Zscaler access issue
Resolved MajorIncident Report
Summary AI Generated
TES and PI users experienced access issues due to a Zscaler problem affecting MDIV/MMIS systems. The incident was investigated by the Optum/Zscaler team and resolved within 12 minutes.
We are aware of the ZScaler issues with MDIV/MMIS. We are actively investigating the issue with the larger Optum/Zscaler team and will provide updates as soon as available.
INC #INC49392819
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Latest Updates ( sorted recent to last )
RESOLVED
12 days ago - at 04/09/2026 03:45PM
The Zscaler issue with MDIV/MMIS has been resolved. We appreciate your patience while being restored.
INVESTIGATING
12 days ago - at 04/09/2026 03:37PM
We are aware of the ZScaler issues with MDIV/MMIS. We are actively investigating the issue with the larger Optum/Zscaler team and will provide updates as soon as available.
INC #INC49392819
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