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Outage in Optum

Update: Optum Insight Rx Connect

Resolved Major
May 21, 2025 - Started 11 months ago - Lasted about 4 hours
Official incident page

Incident Report

Optum Insight Rx Connect is experiencing sporadic connectivity issues starting at approximately 1:00 pm CST which may also impact Rx Cardfinder and Rx Edit. Optum Insight is closely monitoring and working toward complete restoration and will provide an update once available.
Components affected
Optum Rx CardFinder Services Optum Rx Connect Solution Optum Rx Edit

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Latest Updates ( sorted recent to last )
RESOLVED 11 months ago - at 05/22/2025 12:28AM

Optum Insight Rx Connect experienced sporadic connectivity issues to some processors today impacting inbound pharmacy transactions starting at approximately 1:00 pm CST. Connectivity issues are resolved and will continue to be closely monitored.

IDENTIFIED 11 months ago - at 05/21/2025 11:15PM

Optum Insight Rx Connect is still investigating the sporadic connectivity issues starting at approximately 1:00 pm CST which may also impact Rx Cardfinder and Rx Edit. Optum Insight is closely monitoring and working toward complete restoration and will provide an update once available.

IDENTIFIED 11 months ago - at 05/21/2025 10:13PM

Optum Insight Rx Connect is still investigating the sporadic connectivity issues starting at approximately 1:00 pm CST which may also impact Rx Cardfinder and Rx Edit. Optum Insight is closely monitoring and working toward complete restoration and will provide an update once available.

INVESTIGATING 11 months ago - at 05/21/2025 08:59PM

Optum Insight Rx Connect is experiencing sporadic connectivity issues starting at approximately 1:00 pm CST which may also impact Rx Cardfinder and Rx Edit. Optum Insight is closely monitoring and working toward complete restoration and will provide an update once available.

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