Outage in Optum

Update: Optum Insight Rx Connect

Resolved Major
May 21, 2025 - Started 16 days ago - Lasted about 4 hours
Official incident page

Need to monitor Optum outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including Optum, and never miss an outage again.
Start Free Trial

Outage Details

Optum Insight Rx Connect is experiencing sporadic connectivity issues starting at approximately 1:00 pm CST which may also impact Rx Cardfinder and Rx Edit. Optum Insight is closely monitoring and working toward complete restoration and will provide an update once available.
Components affected
Optum Rx CardFinder Services Optum Rx Connect Solution Optum Rx Edit
Latest Updates ( sorted recent to last )
RESOLVED 15 days ago - at 05/22/2025 12:28AM

Optum Insight Rx Connect experienced sporadic connectivity issues to some processors today impacting inbound pharmacy transactions starting at approximately 1:00 pm CST. Connectivity issues are resolved and will continue to be closely monitored.

IDENTIFIED 15 days ago - at 05/21/2025 11:15PM

Optum Insight Rx Connect is still investigating the sporadic connectivity issues starting at approximately 1:00 pm CST which may also impact Rx Cardfinder and Rx Edit. Optum Insight is closely monitoring and working toward complete restoration and will provide an update once available.

IDENTIFIED 15 days ago - at 05/21/2025 10:13PM

Optum Insight Rx Connect is still investigating the sporadic connectivity issues starting at approximately 1:00 pm CST which may also impact Rx Cardfinder and Rx Edit. Optum Insight is closely monitoring and working toward complete restoration and will provide an update once available.

INVESTIGATING 16 days ago - at 05/21/2025 08:59PM

Optum Insight Rx Connect is experiencing sporadic connectivity issues starting at approximately 1:00 pm CST which may also impact Rx Cardfinder and Rx Edit. Optum Insight is closely monitoring and working toward complete restoration and will provide an update once available.

Latest Optum outages

New Incident: Assurance Reimbursement Management Performance Issue - 10 days ago
Resolved: Clinical Exchange results processing delays - 17 days ago
Update: Clinical Exchange Quest results processing delays - about 1 month ago
Resolved: Medical Necessity Performance Issue - about 1 month ago
Resolve - Ahi Lobby and AhiQA - Patient data/HL7 is not showing in AHI - about 1 month ago

Be the first to know when Optum and other third-party services go down

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 4200 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook