Outage in Optum

Resolved Notice: Medical network Real Time Facing Issue

Resolved Major
July 01, 2025 - Started 4 days ago - Lasted about 2 hours
Official incident page

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Outage Details

Medical Network Realtime transactions are failing for ~50% of transactions. Troubleshooting in process. INC/CSA/Ref #INC0738379
Components affected
Optum Real-time eligibility transactions
Latest Updates ( sorted recent to last )
RESOLVED 4 days ago - at 07/01/2025 11:19AM

Services have been restored, and processing times have returned to normal.


INC/CSA/Ref #INC0738379

IDENTIFIED 4 days ago - at 07/01/2025 10:40AM

The issue has been identified, and the resolution is currently in progress.


INC/CSA/Ref #INC0738379

INVESTIGATING 4 days ago - at 07/01/2025 09:35AM

Medical Network Realtime transactions are failing for ~50% of transactions. Troubleshooting in process.


INC/CSA/Ref #INC0738379

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