Outage in Optum

Rx Connect issue

Resolved Minor
July 16, 2025 - Started 4 days ago - Lasted about 19 hours
Official incident page

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Outage Details

This message is intended for Optum Insight Rx Connect clients Please be advised that BIN 007895 has been having intermittent issues today, July 16, 2025. The processor, Freedom, is aware of the issue and working with their vendor partners to resolve it. Optum is monitoring the situation.
Latest Updates ( sorted recent to last )
RESOLVED 4 days ago - at 07/17/2025 04:29PM

The processor, Freedom, has resolved this issue and BIN 0077895 is performing as expected.

MONITORING 4 days ago - at 07/16/2025 09:27PM

This message is intended for Optum Insight Rx Connect clients

Please be advised that BIN 007895 has been having intermittent issues today, July 16, 2025. The processor, Freedom, is aware of the issue and working with their vendor partners to resolve it.

Optum is monitoring the situation.

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