Outage in Optum
Clinical Exchange Self-Service Tool Processing Delays
Resolved MinorIncident Report
The Clinical Exchange Self-Service Tool application is experiencing delays. While the application is online and you can still submit requests, please be aware that the processing of these requests is taking longer than usual.
It's important to note that the Clinical Exchange application itself is fully operational and is not affected by the self-service tool processing delays. You can continue using the Clinical Exchange application as normal.
Thank you for your understanding and patience as we work to resolve this issue.
Components affected
Optum Clinical Exchange Channel Partners including ePrescribe and Orders & ResultsTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
9 months ago - at 08/07/2025 07:08PM
We are pleased to inform you that the Clinical Exchange Self-Service Tool application is no longer experiencing any delays. All requests are now being processed as expected.
IDENTIFIED
9 months ago - at 08/07/2025 04:02PM
The Clinical Exchange Self-Service Tool application is experiencing delays. While the application is online and you can still submit requests, please be aware that the processing of these requests is taking longer than usual.
It's important to note that the Clinical Exchange application itself is fully operational and is not affected by the self-service tool processing delays. You can continue using the Clinical Exchange application as normal.
Thank you for your understanding and patience as we work to resolve this issue.
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