Outage in Optum

Initial - Clinical Exchange Self-Service Tool (SST)

Resolved Major
August 21, 2025 - Started 3 days ago - Lasted about 1 hour
Official incident page

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Outage Details

We are currently experiencing an issue with the Clinical Exchange Self-Service Tool (SST). There is no impact to Clinical Exchange but the Self-Service Tool (SST) is currently unavailable. If there is an immediate need for an enrollment request, please submit a request via the Customer Care hub: https://customercare.optum.com
Latest Updates ( sorted recent to last )
RESOLVED 3 days ago - at 08/21/2025 08:00PM

There is a known Cloudflare issue that caused intermittent connectivity issues. There have been reports of timeout issues (500 errors) with Self-Service Tool and the Clinical Exchange application. The Cloudflare issue started at approximately 12:30 PM CT. As of 2:40 PM CT, a Cloudflare fix has been implemented.

INVESTIGATING 3 days ago - at 08/21/2025 07:06PM

We are currently experiencing an issue with the Clinical Exchange Self-Service Tool (SST). There is no impact to Clinical Exchange but the Self-Service Tool (SST) is currently unavailable.

If there is an immediate need for an enrollment request, please submit a request via the Customer Care hub: https://customercare.optum.com

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