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There is a known Cloudflare issue that caused intermittent connectivity issues. There have been reports of timeout issues (500 errors) with Self-Service Tool and the Clinical Exchange application. The Cloudflare issue started at approximately 12:30 PM CT. As of 2:40 PM CT, a Cloudflare fix has been implemented.
We are currently experiencing an issue with the Clinical Exchange Self-Service Tool (SST). There is no impact to Clinical Exchange but the Self-Service Tool (SST) is currently unavailable.
If there is an immediate need for an enrollment request, please submit a request via the Customer Care hub: https://customercare.optum.com
With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.
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