Outage in Optum

resolved: Clinical Exchange : Customers reporting that they are unable to access the application.

Resolved Major
September 15, 2025 - Started 1 day ago - Lasted about 1 hour
Official incident page

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Outage Details

09/15/2025 - 09:12:00 AM EST There is currently intermittent access issues with the Clinical Exchange and Clinical Exchange SST applications. INC#45398327
Components affected
Optum Clinical Exchange Channel Partners including ePrescribe and Orders & Results
Latest Updates ( sorted recent to last )
RESOLVED 1 day ago - at 09/15/2025 01:57PM

The access issue has been resolved as of 8:10 AM CT. Both Clinical Exchange and Clinical Exchange SST are now available.

INVESTIGATING 1 day ago - at 09/15/2025 01:12PM

09/15/2025 - 09:12:00 AM EST

There is currently intermittent access issues with the Clinical Exchange and Clinical Exchange SST applications.

INC#45398327

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