Outage in Optum

Update : MEDRX EDI CHC : Unable to process and deliver Electronic remits/Batch files.

Resolved Major
October 16, 2025 - Started 2 days ago - Lasted about 21 hours
Official incident page

Incident Report

10/16/2025 , 12:15 PM Optum Insight has identified an issue interrupting the processing of recent 835s. We are actively investigating the issue and will provide an update as soon as possible. INC46030739
Components affected
Optum MedRx

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Latest Updates ( sorted recent to last )
RESOLVED 1 day ago - at 10/17/2025 01:11PM

Application support team stopped the long running process to restore the service at 11:20CT on 10/16/2025. The 835 process was restarted on its normal schedule Thursday afternoon, and files are now processing correctly. We expect all affected files to be delivered by early Saturday morning.

MONITORING 2 days ago - at 10/16/2025 05:26PM

Optum Insight has identified the cause of the issue and made the modifications necessary to process 835s normally. We are going to continue to monitor progress and will provide a confirmation of the resolution tomorrow, 10/17/2025 8:00 AM EST.

INVESTIGATING 2 days ago - at 10/16/2025 04:14PM

10/16/2025 , 12:15 PM

Optum Insight has identified an issue interrupting the processing of recent 835s. We are actively investigating the issue and will provide an update as soon as possible.


INC46030739

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