Outage in Optum

Optum Rx Timeouts

Minor
October 22, 2025 - Started 3 days ago
Official incident page

Incident Report

The Processor Optum Rx is experiencing sporadic connectivity issues starting Monday Oct. 20, 2025. Optum Insight Rx Connect switch service may be impacted. Optum Rx is working on a resolution. Optum Insight switch is closely monitoring this issue.

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Latest Updates ( sorted recent to last )
INVESTIGATING 3 days ago - at 10/22/2025 10:00PM

The Processor Optum Rx is experiencing sporadic connectivity issues starting Monday Oct. 20, 2025. Optum Insight Rx Connect switch service may be impacted.
Optum Rx is working on a resolution. Optum Insight switch is closely monitoring this issue.

Latest Optum outages

Update Notice: CLINICAL EXCHANGE - Customer reporting that they were getting a service unavailable - 1 day ago
Resolved Incident: Intermittent Performance Issues - 5 days ago
Update Notice: MEDICAL NETWORK REALTIME - Issues with Optum systems due to an AWS service interruption - 5 days ago
Update: MEDRX AZURE CHC : Optum Insight's Pharmacy Help Desk is facing intermittent phone issues due to a major internet outage at a telephony provider - 5 days ago
Resolved: CLINICAL EXCHANGE : Some Rx users are encountering an error message in prescriptions. - 5 days ago

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