Outage in Optum

Initial Notice: MEDRX AZURE (CHC) - Pharmacies are reporting that MedRx claims are timing out, preventing patients from picking up their medications

Resolved Minor
October 31, 2025 - Started about 17 hours ago - Lasted 41 minutes
Official incident page

Incident Report

This message is intended for Pharmacy MedRx Customers: Optum Insight has identified an issue causing MedRx claims to time out. We are currently investigating the issue and will provide an update as soon as possible INC/CSA/Ref # INC46323822
Components affected
Optum MedRx

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Latest Updates ( sorted recent to last )
RESOLVED about 16 hours ago - at 10/31/2025 03:05PM

This notification is intended for MedRx Customers. The issue causing timeouts has been resolved, and claims are processing normally. We will continue to monitor to ensure there is no further impact.

INC/CSA/Ref # INC46323822

INVESTIGATING about 17 hours ago - at 10/31/2025 02:25PM

This message is intended for Pharmacy MedRx Customers: Optum Insight has identified an issue causing MedRx claims to time out. We are currently investigating the issue and will provide an update as soon as possible


INC/CSA/Ref # INC46323822

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