Outage in Optum

Update Notice: EXPLORE DX REPORTING SERVICE (CHC) - AbsoluteAR data is not current in Explore EDW. The remediation is taking way too long.

Resolved Minor

October 31, 2025 - Started 6 months ago - Lasted about 22 hours
Official incident page

Incident Report

There is currently a delay with delivery of current Absolute AR data. This also impacts dashboards within the Absolute application. We are actively working to restore functionality as quickly as possible. We apologize for any inconvenience. INC/CSA/Ref # INC46323896

Components affected

Optum Absolute AR

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Latest Updates ( sorted recent to last )

RESOLVED 6 months ago - at 11/01/2025 01:19PM

The delay in delivering the latest Absolute AR data has been resolved.

MONITORING 6 months ago - at 11/01/2025 11:49AM

There is currently a delay in delivering the latest Absolute AR data, which is also impacting dashboards within the Absolute application. Our team is actively working to restore functionality, and remediation efforts are expected to continue into Saturday. We will provide an update by midday Saturday. We apologize for any inconvenience caused.

IDENTIFIED 6 months ago - at 10/31/2025 09:03PM

There is currently a delay with delivery of current Absolute AR data. This also impacts dashboards within the Absolute application.
We are actively working to restore functionality; remediation will carry into Saturday. We will send another update midday Saturday. We apologize for any inconvenience.

IDENTIFIED 6 months ago - at 10/31/2025 08:19PM

There is currently a delay with delivery of current Absolute AR data. This also impacts dashboards within the Absolute application.
We are actively working to restore functionality as quickly as possible and remediation continues. We apologize for any inconvenience.

INVESTIGATING 6 months ago - at 10/31/2025 05:48PM

There is currently a delay with delivery of current Absolute AR data. This also impacts dashboards within the Absolute application.
We are actively working to restore functionality as quickly as possible and will have another update after 3:30pm CST. We apologize for any inconvenience.

INVESTIGATING 6 months ago - at 10/31/2025 04:47PM

There is currently a delay with delivery of current Absolute AR data. This also impacts dashboards within the Absolute application.
We are actively working to restore functionality as quickly as possible. We apologize for any inconvenience.

INVESTIGATING 6 months ago - at 10/31/2025 03:48PM

There is currently a delay with delivery of current Absolute AR data. This also impacts dashboards within the Absolute application.
We are actively working to restore functionality as quickly as possible. We apologize for any inconvenience.

INC/CSA/Ref # INC46323896

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