Outage in Optum
Initial : Eligibility Issues for Commercial and Medicaid MedRx
Resolved MajorIncident Report
Optum Insight has identified an issue causing timeouts for eligibility checks on claims billed to Commercial and Medicaid MedRx plans. We are investigating the issue and will provide an update as soon as possible.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
3 days ago - at 11/10/2025 07:22PM
Optum Insight has identified the cause of the eligibility issue, and has implemented a resolution. Eligibility checks and responses are now transacting normally.
INVESTIGATING
3 days ago - at 11/10/2025 06:40PM
Optum Insight has identified an issue causing timeouts for eligibility checks on claims billed to Commercial and Medicaid MedRx plans. We are investigating the issue and will provide an update as soon as possible.
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