Outage in Optum

Initial Notice - Medical Network Relay Exchange - Service Disruption involving Enrollment Central and the Provider Management Tool

Resolved Major
November 25, 2025 - Started 13 days ago - Lasted about 1 hour
Official incident page

Incident Report

We’re experiencing an issue with one of our partners that may temporarily affect adding new enrollments and provider creation. We’re working to fix this quickly and appreciate your patience. INC # INC46831590
Components affected
Optum Batch claims transmission

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Latest Updates ( sorted recent to last )
RESOLVED 12 days ago - at 11/25/2025 06:03PM

Issue with our partner is now resolved, adding new enrollments and provider creation has been restored. Thank you for your understanding and patience as we worked to resolve this matter.

INVESTIGATING 13 days ago - at 11/25/2025 05:03PM

We’re experiencing an issue with one of our partners that may temporarily affect adding new enrollments and provider creation. We’re working to fix this quickly and appreciate your patience.

INC # INC46831590

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