Outage in Optum

Initial Notice- MEDRX AZURE- claim processing issues

Resolved Major
November 28, 2025 - Started 10 days ago - Lasted about 2 hours
Official incident page

Incident Report

MedRx Optum Insight is currently encountering claim processing issues specifically related to pharmacy number rejections within the Medicare Vaccine program. The issue is actively being investigated by our team. We are committed to resolving the problem and will provide an update as soon as more information becomes available. #INC46878007
Components affected
Optum MedRx

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Latest Updates ( sorted recent to last )
RESOLVED 10 days ago - at 11/28/2025 05:32PM

MedRx previously experienced claim processing issues related to pharmacy number rejections within the Medicare Vaccine program. The issue has been fully investigated and resolved. All impacted claims have been addressed, and normal processing has resumed.

INVESTIGATING 10 days ago - at 11/28/2025 03:49PM

MedRx Optum Insight is currently encountering claim processing issues specifically related to pharmacy number rejections within the Medicare Vaccine program. The issue is actively being investigated by our team. We are committed to resolving the problem and will provide an update as soon as more information becomes available.

#INC46878007

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