Outage in Optum
Initial Notice- MEDRX AZURE- claim processing issues
Resolved MajorIncident Report
MedRx Optum Insight is currently encountering claim processing issues specifically related to pharmacy number rejections within the Medicare Vaccine program. The issue is actively being investigated by our team. We are committed to resolving the problem and will provide an update as soon as more information becomes available.
#INC46878007
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
5 months ago - at 11/28/2025 05:32PM
MedRx previously experienced claim processing issues related to pharmacy number rejections within the Medicare Vaccine program. The issue has been fully investigated and resolved. All impacted claims have been addressed, and normal processing has resumed.
INVESTIGATING
5 months ago - at 11/28/2025 03:49PM
MedRx Optum Insight is currently encountering claim processing issues specifically related to pharmacy number rejections within the Medicare Vaccine program. The issue is actively being investigated by our team. We are committed to resolving the problem and will provide an update as soon as more information becomes available.
#INC46878007
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