Outage in Optum
Resolved notice : Medical Network Real time and RCM ASSURANCE- Cloudflare service is unavailable
Resolved MajorIncident Report
We are aware of an issue involving Medical Network Real time and RCM ASSURANCE . Our teams are currently working closely to minimize any impact and restore services. We appreciate your patience as we work to resolve this issue as quickly as possible
#INC46998736
Components affected
Optum Real-time eligibility transactions Optum Assurance Reimbursement ManagementNeed to monitor Optum outages?
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Latest Updates ( sorted recent to last )
RESOLVED
3 days ago - at 12/05/2025 10:50AM
The cloud fare issue has been resolved and services are available. Thank you for your understanding and patience as we worked to resolve this matter.
#INC46998736
INVESTIGATING
3 days ago - at 12/05/2025 10:47AM
We are aware of an issue involving Medical Network Real time and RCM ASSURANCE . Our teams are currently working closely to minimize any impact and restore services. We appreciate your patience as we work to resolve this issue as quickly as possible
#INC46998736
Latest Optum outages
Initial Notice: ENGAGECARE PROVIDER - Some clients are experiencing application timeouts. - 3 days ago
Initial Notice- MEDRX AZURE- claim processing issues - 10 days ago
Initial : MedRx : Website Unavailable - 20 days ago
Initial: RCM ASSURANCE : Performance Issue - 20 days ago
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