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Outage in Optum

Initial Notice: ENGAGECARE PROVIDER - Some clients are experiencing application timeouts.

Resolved Major
December 05, 2025 - Started 5 months ago - Lasted about 2 hours
Official incident page

Incident Report

Optum Insight EngageCare users may have experienced recurring logouts from the application. Our teams have implemented a fix and are actively monitoring to ensure stability. We understand how disruptive this can be and want to assure you that resolving this issue has been our top priority. Thank you for your patience and understanding as we continue to monitor and maintain a seamless experience. #INC47002587

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Latest Updates ( sorted recent to last )
RESOLVED 5 months ago - at 12/05/2025 05:03PM

Optum Insight EngageCare previously experienced logout issues affecting some users. The issue has been investigated and a corrective change has been implemented. Normal sign‑in and session behavior has resumed, and our teams are continuing to monitor the environment to ensure ongoing stability.
No customer action is required. If you continue to experience any related issues, please contact Support.

#INC47002587

MONITORING 5 months ago - at 12/05/2025 03:06PM

Optum Insight EngageCare users may have experienced recurring logouts from the application. Our teams have implemented a fix and are actively monitoring to ensure stability. We understand how disruptive this can be and want to assure you that resolving this issue has been our top priority. Thank you for your patience and understanding as we continue to monitor and maintain a seamless experience.

#INC47002587

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