Outage in Optum
Update Notice- Clinical Exchange- delay with results processing
Resolved MajorIncident Report
Clinical Exchange is currently experiencing an issue that is impacting results processing. While the application is online and orders are processing as expected, there is a delay with results processing. We will provide updates as more information becomes available.
#INC47259235
Components affected
Optum Clinical Exchange Channel Partners including ePrescribe and Orders & ResultsTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
4 months ago - at 12/18/2025 04:13PM
All results have been processed. Thank you for your patience as our teams worked to resolve this issue.
IDENTIFIED
4 months ago - at 12/18/2025 03:57PM
Results are now processing as expected and the issue is still being investigated. We will provide updates as more information becomes available.
INVESTIGATING
4 months ago - at 12/18/2025 02:43PM
Clinical Exchange is currently experiencing an issue that is impacting results processing. While the application is online and orders are processing as expected, there is a delay with results processing. We will provide updates as more information becomes available.
#INC47259235
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