Outage in Optum
Resolved Notice: MEDICAL NETWORK RELAY EXCHANGE - Service Disruption involving Enrollment Central and Provider Management.
Resolved MajorIncident Report
We are aware of a service disruption that may temporarily impact your ability to process new enrollments on Enrollment Central. We are working to ensure this is resolved as quickly as possible and we appreciate your patience.
INC/CSA/Ref #INC47279556
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Latest Updates ( sorted recent to last )
RESOLVED
about 1 month ago - at 12/19/2025 01:55AM
The service disruption previously reported has been resolved. The ability to validate NPI within Enrollment Central/Provider Management is restored. We appreciate your patience during this brief interruption.
IDENTIFIED
about 1 month ago - at 12/19/2025 12:08AM
We are aware of a service disruption that may temporarily impact your ability to validate NPI within Enrollment Central/Provider Management. We are working to ensure this is resolved as quickly as possible and we appreciate your patience.
INVESTIGATING
about 1 month ago - at 12/18/2025 11:48PM
We are aware of a service disruption that may temporarily impact your ability to process new enrollments on Enrollment Central. We are working to ensure this is resolved as quickly as possible and we appreciate your patience.
INC/CSA/Ref #INC47279556
INVESTIGATING
about 1 month ago - at 12/18/2025 11:30PM
We are aware of a service disruption that may temporarily impact your ability to process new enrollments on Enrollment Central. We are working to ensure this is resolved as quickly as possible and we appreciate your patience.
INC/CSA/Ref #INC47279556
Latest Optum outages
Initial Notice: ERX-NETWORK (CHC) - Electronic Prescriptions are failing to/from pharmacies - 28 days ago
Update Notice- Clinical Exchange- delay with results processing - about 1 month ago
Initial Notice: ENGAGECARE PROVIDER - Some clients are experiencing application timeouts. - about 2 months ago
Resolved notice : Medical Network Real time and RCM ASSURANCE- Cloudflare service is unavailable - about 2 months ago
Initial Notice- MEDRX AZURE- claim processing issues - about 2 months ago
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