Outage in Optum

Update Notice: Clinical Exchange XMLAPI issue

Resolved Major

January 28, 2026 - Started 1 day ago - Lasted about 1 hour
Official incident page

Incident Report

We are aware of an issue impacting XMLAPI calls to the Clinical Exchange application. Our development teams are engaged, and we are reviewing this issue as a priority. INC/CSA/Ref #INC48061160

Components affected

Optum Clinical Exchange Channel Partners including ePrescribe and Orders & Results

Need to monitor Optum outages?

Monitor all your external dependencies in one place
Get instant alerts when outages are detected
Be the first to know if service is down
Show real-time status on private or public status page
Keep your team informed

Start monitoring for free

Latest Updates ( sorted recent to last )

RESOLVED 1 day ago - at 01/28/2026 03:04PM

The XMLAPI access issue has been resolved. We have confirmed that users are now able to access the system without error. We will continue to monitor the system.

INC/CSA/Ref # INC48061160

MONITORING 1 day ago - at 01/28/2026 02:46PM

Development identified and fixed the issue impacting XMLAPI access. We will continue to monitor the system.

INC/CSA/Ref #INC48061160

INVESTIGATING 1 day ago - at 01/28/2026 01:37PM

We are aware of an issue impacting XMLAPI calls to the Clinical Exchange application. Our development teams are engaged, and we are reviewing this issue as a priority.

INC/CSA/Ref #INC48061160

Latest Optum outages

Resolved Notice- RCM Assurance Reimbursement Management Performance Issue with Rapid Retest - about 24 hours ago

Resolved Notice: ACCUREG - ENGAGECARE PROVIDER Login issue - 1 day ago

Initial Notice: ERX-NETWORK (CHC) - Electronic Prescriptions are failing to/from pharmacies - about 1 month ago

Resolved Notice: MEDICAL NETWORK RELAY EXCHANGE - Service Disruption involving Enrollment Central and Provider Management. - about 1 month ago

Update Notice- Clinical Exchange- delay with results processing - about 1 month ago

The Status Page Aggregator with Early Outage Detection

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 5450 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook