Outage in Optum
Resolved Notice: ACCUREG - ENGAGECARE PROVIDER Login issue
Resolved MajorIncident Report
Advise customer's that we are currently experiencing a Login issue after the 7.12.9 EngageCare Upgrade for Multitenancy and teams are engaged to resolve the issue as quickly as possible.
INC/CSA/Ref #INC48061955
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Latest Updates ( sorted recent to last )
RESOLVED
1 day ago - at 01/28/2026 02:49PM
Teams have identified the login issue and resolve it. Customers are now able to login to the Engage Care Provider product. We apologize for the disruption this has caused and appreciate your patience while teams resolved it.
INC/CSA/Ref #INC48061955
INVESTIGATING
1 day ago - at 01/28/2026 02:20PM
Advise customer's that we are currently experiencing a Login issue after the 7.12.9 EngageCare Upgrade for Multitenancy and teams are engaged to resolve the issue as quickly as possible.
INC/CSA/Ref #INC48061955
Latest Optum outages
Resolved Notice- RCM Assurance Reimbursement Management Performance Issue with Rapid Retest - about 24 hours ago
Update Notice: Clinical Exchange XMLAPI issue - 1 day ago
Initial Notice: ERX-NETWORK (CHC) - Electronic Prescriptions are failing to/from pharmacies - about 1 month ago
Resolved Notice: MEDICAL NETWORK RELAY EXCHANGE - Service Disruption involving Enrollment Central and Provider Management. - about 1 month ago
Update Notice- Clinical Exchange- delay with results processing - about 1 month ago
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