Outage in Optum
Resolved Notice: ACCUREG - ENGAGECARE PROVIDER Login issue
Resolved MajorIncident Report
Advise customer's that we are currently experiencing a Login issue after the 7.12.9 EngageCare Upgrade for Multitenancy and teams are engaged to resolve the issue as quickly as possible.
INC/CSA/Ref #INC48061955
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Latest Updates ( sorted recent to last )
RESOLVED
3 months ago - at 01/28/2026 02:49PM
Teams have identified the login issue and resolve it. Customers are now able to login to the Engage Care Provider product. We apologize for the disruption this has caused and appreciate your patience while teams resolved it.
INC/CSA/Ref #INC48061955
INVESTIGATING
3 months ago - at 01/28/2026 02:20PM
Advise customer's that we are currently experiencing a Login issue after the 7.12.9 EngageCare Upgrade for Multitenancy and teams are engaged to resolve the issue as quickly as possible.
INC/CSA/Ref #INC48061955
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