Outage in Optum
Resolved Notice- RCM Assurance Reimbursement Management Performance Issue with Rapid Retest
Resolved MajorIncident Report
Assurance Reimbursement Management is experiencing an issue with intermittent performance Edits as a Service (Rapid Retest).
This may result in:
Bad Gateway Error, Unauthorized Access
Optum is working to resolve this issue. We will notify you as soon as additional information becomes available.
#INC48074899
Components affected
Optum Assurance Reimbursement ManagementNeed to monitor Optum outages?
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Latest Updates ( sorted recent to last )
RESOLVED
about 22 hours ago - at 01/28/2026 10:00PM
Optum has resolved the earlier issue affecting Edits as a Service (Rapid Retest). Our teams have implemented corrective measures, and this functionality is working as expected.
We will continue to monitor Assurance and address issues that may arise. If you experience additional problems, contact the Assurance Support team for assistance.
Thank you for your patience as we worked to restore this functionality.
#INC48074899
INVESTIGATING
about 24 hours ago - at 01/28/2026 08:16PM
Assurance Reimbursement Management is experiencing an issue with intermittent performance Edits as a Service (Rapid Retest).
This may result in:
Bad Gateway Error, Unauthorized Access
Optum is working to resolve this issue. We will notify you as soon as additional information becomes available.
#INC48074899
Latest Optum outages
Update Notice: Clinical Exchange XMLAPI issue - 1 day ago
Initial Notice: ERX-NETWORK (CHC) - Electronic Prescriptions are failing to/from pharmacies - about 1 month ago
Resolved Notice: MEDICAL NETWORK RELAY EXCHANGE - Service Disruption involving Enrollment Central and Provider Management. - about 1 month ago
Update Notice- Clinical Exchange- delay with results processing - about 1 month ago
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