Outage in Optum

Resolved Notice- RCM Assurance Reimbursement Management Performance Issue with Rapid Retest

Resolved Major

January 28, 2026 - Started 3 months ago - Lasted about 2 hours
Official incident page

Incident Report

Assurance Reimbursement Management is experiencing an issue with intermittent performance Edits as a Service (Rapid Retest). This may result in: Bad Gateway Error, Unauthorized Access Optum is working to resolve this issue. We will notify you as soon as additional information becomes available. #INC48074899

Components affected

Optum Assurance Reimbursement Management

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Latest Updates ( sorted recent to last )

RESOLVED 3 months ago - at 01/28/2026 10:00PM

Optum has resolved the earlier issue affecting Edits as a Service (Rapid Retest). Our teams have implemented corrective measures, and this functionality is working as expected.
We will continue to monitor Assurance and address issues that may arise. If you experience additional problems, contact the Assurance Support team for assistance.
Thank you for your patience as we worked to restore this functionality.

#INC48074899

INVESTIGATING 3 months ago - at 01/28/2026 08:16PM

Assurance Reimbursement Management is experiencing an issue with intermittent performance Edits as a Service (Rapid Retest).
This may result in:
Bad Gateway Error, Unauthorized Access
Optum is working to resolve this issue. We will notify you as soon as additional information becomes available.

#INC48074899

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