Outage in Optum
Initial notice: RxConnect - ERX06 Processor Connection Is Down
Resolved MajorIncident Report
Starting at 12:00am CST on Feb 7th 2026 Pharmacy service switch transactions (RxConnect) transaction to Optum Rx BINs are seeing “ERX06 Processor Connection Is Down” errors. Teams are working ASAP to resolve this issue.
INC/CSA/Ref # INC48277205
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Latest Updates ( sorted recent to last )
RESOLVED
15 days ago - at 02/07/2026 11:12AM
The incident has been resolved. The issue was fixed at 4:55 AM CST
INVESTIGATING
15 days ago - at 02/07/2026 10:36AM
Starting at 12:00am CST on Feb 7th 2026 Pharmacy service switch transactions (RxConnect) transaction to Optum Rx BINs are seeing “ERX06 Processor Connection Is Down” errors. Teams are working ASAP to resolve this issue.
INC/CSA/Ref # INC48277205
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