Outage in Optum
Update Notice: MEDRX – Issue with the Claim Management Utility Tool
Resolved MajorIncident Report
MedRx Optum Insight is currently experiencing an issue with the Claim Management Utility tool. We are investigating and will provide an update as soon as possible.
INC/CSA/Ref #INC48291819
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
12 days ago - at 02/09/2026 03:41PM
The issue with the Claim Management Utility tool is now resolved.
INC/CSA/Ref #INC48291819
IDENTIFIED
12 days ago - at 02/09/2026 02:52PM
We are still investigating and will provide an update as soon as possible.
INC/CSA/Ref #INC48291819
INVESTIGATING
13 days ago - at 02/09/2026 01:51PM
MedRx Optum Insight is currently experiencing an issue with the Claim Management Utility tool. We are investigating and will provide an update as soon as possible.
INC/CSA/Ref #INC48291819
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