Outage in Optum
Update Notice - CENTRAL SERVICE EPR - Users are unable to select patients, retrieve prescription details, or identify and merge duplicate patient records.
Resolved MajorIncident Report
We are aware of an issue impacting users’ ability to select patients, retrieve prescription information, and identify or merge duplicate patient records. The issue is under investigation, and we will provide an update within the next hour.
#INC48338752
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
11 days ago - at 02/11/2026 01:08AM
The technical team has resolved the issue, and all systems are now operational. Thank you for your patience while we worked to restore the service.
MONITORING
11 days ago - at 02/11/2026 12:21AM
We are seeing a return to normal operational behavior but will continue to monitor. We will provide updates as more information becomes available.
#INC48338752
IDENTIFIED
11 days ago - at 02/10/2026 11:04PM
We are still seeing improvements in connectivity and response time. We are seeing some issues with wso2 and are in the process of restarting services. This would affect ePharmacy API requests and Central Prescriber. We will provide updates as more information becomes available.
#INC48338752
INVESTIGATING
11 days ago - at 02/10/2026 09:49PM
We are aware of an issue impacting users’ ability to select patients, retrieve prescription information, and identify or merge duplicate patient records. The issue is under investigation, and we will provide an update within the next hour.
#INC48338752
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